Is It Me or Does Equifax Seem to Tell Us to Just Deal with It?

Update on 9/11/2017:  On Equifax website, they have provided the following update on the TrustedID Premier problem.

3) Clarification Regarding Automatic Sign-Up to TrustedID Premier
We are not requesting consumers’ credit card information when they sign up for the free credit file monitoring and identity theft protection we are offering to all U.S. consumers. Consumers who sign up for TrustedID Premier will not be automatically enrolled or charged after the conclusion of the complimentary year of TrustedID Premier.

The security breach at Equifax is concerning.

After Equifax encouraged people to visit this website and learn about the cyber attack and learn how we can protect our personal information and identity, the service Equifax offered had some fine prints that were jaw dropping scary.

First, people who choose to sign up for the company’s “complementary” service should know that the security monitoring service is only free for one free.  After that, you will have to pay for the service unless you proactively cancel the service.

“In the event that You wish to continue Your membership beyond the trial period, do nothing and Your membership will automatically continue without interruption and We will begin billing You via the payment source You provided when you signed up for the free trial.”  That means we’d better create a few reminders on our phone or on Google calendar to help us remember to cancel the service before the 1-year deadline approaches.

Second, if we sign up the service, we also must agree to settle disputes outside of court in arbitration.  As Equifax explains in the terms of use, customers using its products are subject to mandatory, binding arbitration. “By consenting to submit Your Claims to arbitration, You will be forfeiting Your right to bring or participate in any class action (whether as a named plaintiff or a class member) or to share in any class action awards, including class claims where a class has not yet been certified, even if the facts and circumstances upon which the Claims are based already occurred or existed.”

A company spokesman said the arbitration only applied to the free credit monitoring, not the cyber security breach.

What a mess.  Imagine we are the victims here and still have to deal with this kind of nonsense.

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